Privacy Notice

• Scope
• Personal Information We Collect
  • Google User Data We Access
• Why We Collect Your Personal Information
• Data Policies and Governance
• Sharing Personal Information
• Retention of Personal Information
• International Transfers of Personal Information
• Accessing or Updating Your Personal Information
• Children
• Special Notice for Individuals in certain States in the US
• Special Notice for Individuals in the EEA, UK and Switzerland
• Assumption of Risk
• Updates
• How to Contact Us

CallSine LLC and its affiliate companies (hereinafter “CallSine,” “we,” “us,” or “our”) are committed to protecting our Subscribers and authorized users (hereinafter “you”) your privacy.

This Privacy Notice informs you how we collect, use, secure and share your personal information collected by us when you visit our websites (“Website”), visit our branded social media pages, visit our offices, receive communication from us, register or attend our events or webinars, or ask questions about our products “Interactions”. Please note that our Websites may include links to other organizations’ websites whose privacy practices may differ from those of CallSine. If you submit information to any of those sites, your information is governed by their privacy notices. We encourage you to carefully read the privacy notices of any website you visit.

Except as described in this Privacy Notice, CallSine will not give, sell, rent, or loan to any third party any of the personal information you provide us. Personal information is generally any information that identifies you or makes you identifiable such as your name, IP address, or user preferences. We may collect, store, and use the following kinds of personal information from you in relation to the Websites and Interactions:

a. Information You Voluntarily Provide. We will collect personal information when you voluntarily provide it to us (including to our service providers or other parties who collect it on our behalf). For example, we collect personal information when you request information about our services or products, CallSine event or webinar.

b. Information About Transactions. We collect information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services, including your first and last name, title, position, employer, and contact information.

c. Information From Offline Sources. We may also collect personal information from you offline, such as when you attend one of our events, or during phone calls with sales representatives. The personal information we collect may include contact information (such as your name, address, telephone number or email address), professional information (such as your job title, department or job role), and contact preferences.

d. Information We Automatically Collect.

If you choose to limit our collection or use of your personal information or choose not to provide certain personal information, some or all of our services, programs, or events may not be available to you, and we may not be able to respond to your requests.

In general, we use personal information to create, develop, operate, deliver, and improve our Websites and be able to offer our services and products. We may use your personal information to:

a. Respond to Requests. We may process your personal information when you contact us, such as with questions, concerns and feedback. We share this information with third parties upon your request, or with our service providers or partners to the extent necessary to provide you a response. [Performance of Contract, Legitimate Interest, Consent]

b. Facilitate and Evaluate Use of the Services. We may use your personal information to provide you with the online services, to facilitate your use of the online services (such as facilitating navigation and the login process, preserving information between sessions and enhancing security), to improve quality, to evaluate page response rates and determine content. [Performance of Contract, Legitimate Interest]

c. Improve the Accuracy of our Records. We may use the personal information we receive from you or third parties to better understand you and/or maintain and improve the accuracy of the records we hold about you. [Legitimate Interest, Consent]

d. Personalize your Experience. We also may use cookies and similar tracking technology to personalize your experience. By personalizing our communications, we enable you to more easily use our website because we keep track of your preferences (e.g., your language selection).

e. Ensure the Security of the Websites and Interactions. We may process your personal information to help monitor, prevent and detect fraud, enhance security, and combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor the security of our website [Performance of Contract, Legitimate Interest].

f. Marketing. We may use information we obtain from you, your interactions with CallSine and our website, and from third party sources to provide you with marketing and promotional communications, to deliver targeted and relevant advertising and marketing to you, to determine the effectiveness of our marketing and promotional campaigns, to better understand you and your preferences, and to position and promote our services and products. Our marketing will be conducted in accordance with your advertising / marketing preferences and as permitted by applicable law.

g. Conferences and Events. CallSine and our partners may, from time to time, utilize your personal information to communicate with you about our events and/or our partner events. After such events, CallSine may contact you about the event and related products and services and may share information about your attendance with our conference sponsors and partners, where legally permitted to do so. Should a partner or conference sponsor directly request your personal information at their conference booths and/or presentations, your personal information will also be handled in accordance with their respective privacy policy and practices.

a. Data Retention Policy. You authorize us to retain your personal information for as long as is necessary for CallSine’s successful operations and to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements, and/or to resolve disputes. Consistent with these requirements, we will look to delete your personal information within the maximum time limits imposed by applicable state and federal law, if any, and/or upon request. Should at any time this Agreement be terminated and/or upon its expiration, you understand and acknowledge that we will retain Your Data for the maximum period of time permitted by state and federal law. Notwithstanding the foregoing, following any such termination or expiration, we have no obligation to maintain Your Data, and have the right to delete or destroy all copies of Your Data in Our systems or otherwise in Our possession and/or control, unless legally prohibited.

b. Data Archiving and Removal Policy. We may retain and use your information as may be necessary and/or required to comply with our legal obligations, resolve disputes, or enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete from our server files any information you have in common with other users.

c. Data Storage Policy. We retain your personal information until it is requested to be purged from our systems by an authorized member of your organization. We may retain and use your information for the maximum period of time permitted by state and federal law and as may as be necessary for CallSine’s successful operations, to comply with our legal obligations, resolve disputes, and/or to enforce our agreements.

If you choose to limit our collection, retention and/or use of your personal information, some or all of our services may not be available to you and we may not be able to respond to certain of your requests.

If, in the future, we use your personal information in a way that is not described in this Privacy Notice, we will provide notice. Notice may be provided in accordance with Section 12 (Updates).

We share your personal information only with third parties who have a legitimate purpose for accessing it. We will only share your information in the following circumstances:

a. Service Providers, Business Partners and Others. We may share your personal information with third parties, such as vendors, consultants, agents and other service providers who work on our behalf. Examples include vendors and service providers who provide assistance with marketing, billing, processing credit card payments, data analysis and insight, technical support and customer service. We may also share your personal information with our event partners, including sponsors of events hosted or sponsored by us, provided that we will obtain your consent prior to such disclosure where required by law.

b. Compliance with Laws and Law Enforcement Requests; Protection of Our Rights. We may disclose your personal information to third parties when we have a good faith belief that disclosure is reasonably necessary to: (i) comply with a law, regulation or legal requests including but not limited to meeting national security or law enforcement requirements; (ii) protecting the safety of any person(s) from death or serious bodily injury; (iii) prevent fraud or abuse to CallSine or its user(s), or (iv) protect any and all of CallSine’s property rights.

c. Business Transfers. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your personal information, or if you become subject to a different Privacy Notice. We will also notify you of any choices you may have regarding the information.

d. Affiliates. We may share your personal information with our affiliates so that they can help provide and/or support our websites or services, service your account, troubleshoot concerns and/or support other legitimate business operations.

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Although CallSine’s servers are secure, data transmission over the Internet is inherently insecure and we therefore cannot guarantee the security of data sent via the Internet.

We will store all the personal information you provide on our secure servers. You are responsible for keeping your passwords confidential. We will not ask you for your passwords.

We have procedures in place to ensure we can react to any reasonably foreseeable issue. If you ever find a security issue, or simply have a security related concern, please reach out directly to CallSine’s Data Protection Officer. The quickest and most effective way is by sending an email to info@callsine.com.

By submitting your personal information via this website or otherwise, you consent to your information being transferred to and maintained by us in the United States. The United States may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. If you do not consent to your personal information being transferred to, processed and/or maintained in the United States, you should not use our websites or should not engage in Interactions with us.

If you are a citizen of or reside in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, we comply with applicable laws to provide an adequate level of data protection for the transfer of your personal information to third countries. For more information, see Section 11 (Special Notice for Individuals in the EEA, UK, and Switzerland).

We depend on you to update and correct personal information to the extent necessary for the purposes for which the information was collected and/or as subsequently authorized by you. You may contact CallSine’s Data Protection Officer as indicated below to request that we update and/or correct relevant personal information that is demonstrated to be inaccurate or incomplete, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated. We may seek to verify your identity when we receive your privacy rights request to ensure the security of your personal information.

Our Websites and Interactions are not directed to persons under the age of 18, and we do not knowingly collect personal information from individuals under the age of 18. If a parent or guardian becomes aware that his or her child or any minor under their care and/or custody has provided us with personal information without their knowledge and consent, he or she should contact our Data Protection Officer at info@callsine.com. If we become aware that any minor under the age of 18 has provided us with personal information, we will take all requisite and necessary steps to promptly delete this information from our files.

This section supplements the other information included in this Notice and applies solely to individuals who reside in the United States and who qualify as a “consumer” as such term is defined by the state law applicable to such individual.

This section applies only to California residents and the terms used have the same meaning as set out in the California Consumer Privacy Act of 2018 (“CCPA”) as amended by the California Privacy Rights Act 2020 (“CPRA”).

Personal Information Collected. Below is a summary of the personal information categories that we collected in the last 12 months, the reason we collect your personal information, where we obtain the personal information we collect about you, and the categories of third parties with whom we share your personal information. For more information about the personal information we collect, please refer to Section 2 (Personal Information We Collect).

• Identifiers: We may collect identifiers such as a name, address, unique personal identifiers, email, phone number, your device’s IP address, software and identification numbers associated with your devices, and other similar identifiers.
• Commercial information: We may collect commercial information such as records of products or services purchased, obtained, or considered by you.
• Internet or other electronic network activity information: We may collect information regarding your browsing history, search history, your interaction with our services, your interaction with an internet website, the web page visited before you came to our website, length of visit and number of page views, locale preferences, your mobile carrier, date and time stamps associated with transactions, and system configuration information.
• Geolocation data: We may collect information that is sufficient to identify your general location, such as your IP address. For the avoidance of doubt, this does not currently include precise geolocation data.
• Sensory data, such as audio, electronic, visual, or other similar information: We may collect audio recordings when you call us or participate in a call with us and audio/video recordings when you attend a meeting with us or when you attend one of our sponsored events.
• Inferences: We may collect information about your preferences, characteristics, behavior, and attitudes.
• Professional/Employment-related information or Education information: We may collect professional or employment-related information or education information, such as your job title, professional affiliations, and employment history, but only to the extent voluntarily provided by you or made available to us by trusted third parties.
• Sensitive Personal Information: When you log into or use our services or any web page hosted by us, we may collect account log-in data in combination with a security or access code, password, or credentials to authenticate and enable access to your accounts. We collect such information directly from you through your interactions with our services or web pages and, in some cases, from third-party user identification or authentication services that you utilize. We do not sell or share (as such terms are defined by the CCPA) this information.

We collect the above information for the purposes described in Section 3 (Why We Collect Your Personal Information) as well as any other purposes separately notified to you.
Further, we share the personal information described above with the parties identified in Section 4 (Information Sharing).

California Residents Rights. California residents have the following rights (“Rights”) listed below. Certain rights are not absolute, such as your right to know and right to deletion and are subject to certain exceptions. For instance, we cannot disclose specific pieces of personal information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the personal information, your account with us, or the security of the business’s systems of networks.

• Right to Know. You have the right to know what personal information about you we have collected, used, disclosed, sold, and shared, if applicable, during the preceding 12 months. You have the right to request in writing from us a copy of the categories of personal information we have collected about you, the categories of sources from which we collected that information, why we collected information about you, and the business or commercial purpose for selling, sharing, or disclosing your personal information (if applicable), the categories of third parties with whom we disclosed, sold, or shared your personal information, and the categories of personal information that we disclosed, sold, or shared about you for a business purpose. We are only required to respond twice per calendar year to your right-to-know requests.
• Right to Deletion. You have the right to request that we delete any personal information we have collected from you or maintain about you. We honor such requests unless an exception applies, such as when the information is necessary to complete the transaction or contract for which it was collected or when information is being used to detect, prevent, or investigate security incidents, comply with laws or legal obligation, identify and repair bugs, or ensure another consumer’s ability to exercise their free speech rights or other rights provided by law.
• Right to Opt-Out of the Sale of Your Personal Information. If a business sells your personal information, you have the right to opt-out. We will not sell any of your personal information unless we first notify you separately in writing. You may opt out of the sale of your personal information by utilizing the “do not sell or share my personal information” banner on our website.
• Right to Information on Personal Data Sharing. You may have the right to request information from us regarding whether we share certain categories of your personal information with third parties for the third parties’ direct marketing purposes, including the categories of information we disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year; the names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed. To the extent we participate in such sharing, you are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually.
• Right to Opt-Out of the Sharing of Your Personal Information. You have the right to opt out of a business sharing your personal information with third parties. We may engage in “sharing” under the CCPA, which is broadly defined as disclosing personal information for purposes of cross-context behavioral advertising, including instances where companies target advertising based on personal information obtained from a consumer’s activity across distinctly branded websites or services. We share information as outlined in our Cookie Policy and Section 4 (Information Sharing). You may opt out of the “sharing” of your personal information by utilizing the “do not sell or share my personal information” banner on our website.
• Right to Correct Inaccurate Personal Information. You have the right to request that we correct inaccurate personal information. We will use commercially reasonable efforts to correct your information as directed by you, or provide you with instructions on how you can correct your information.
• Right to Non-Discrimination. We will not discriminate against you for exercising your rights. Specifically, we will not deny you services, charge you different prices or rates for services, or provide you a different level or quality of services, because you elected to exercise your rights.
• Right to limit the use of Sensitive Personal Information. The CCPA allows you to limit certain uses and disclosures of your sensitive personal information to certain purposes specified by law (e.g., providing you with services you request or preventing fraud, or for other purposes that don’t involve deriving your attributes). Because of our limited use of your sensitive personal data, we are not required to offer you this opt out right.

Exercising Your Rights. You may exercise your rights by contacting us as outlined in Section 14 (How to Contact Us). To verify your identity, we may ask you to verify personal information we already have on file for you. If we cannot verify your identity from this information, we may request additional information, which will only be used to verify your identity, and for security or fraud-prevention purposes. In some instances, we may seek for you to identify at least three pieces of your personal information maintained by the business and submit a signed declaration under penalty of perjury that you are a California consumer whose personal information is the subject of the request.

You may designate an authorized agent to make a request to exercise your rights outlined in this Notice. We will respond to your authorized agent’s request if they submit proof that they are registered with the California Secretary of State to be able to act on your behalf or submit evidence you have provided them with power of attorney pursuant to Probate Code section 4000 to 4465. We may deny requests from authorized agents who do not submit proof that they have been authorized by you to act on their behalf.

In certain situations, you may have the right to appeal the denial of your request to exercise your rights. Please submit an appeal using the contact information in Section 14 (How to Contact Us).

Do Not Track Disclosure. CallSine does not have a mechanism in place for responding to browser “do not track” signals or other similar mechanisms used to limit collection of information for use in online behavioral advertising.

In states where residents are allowed additional individual rights, we are committed to honoring those rights for such residents, including requests that may limit how we use and share your data, or requests to delete or correct inaccurate data, consistent with applicable law. Note that the applicable law may exempt certain personal information from such requests. To submit a request based on local law, please contact us as indicated in Section 14 (How to Contact Us). We will respond to your request as required by law. If any circumstances cause a material delay in our response, you will be promptly notified. Under certain state laws, certain residents may out of the sale or sharing of their personal information, or the use of their personal information for targeted advertising or profiling purposes. We will not sell your personal information unless we first provide you with a separate notice prior to such sale. To exercise a legal right you have to opt-out of or limit these activities, please contact using the methods outlined in Section 14 (How to Contact Us). In certain situations, You may have the right to appeal the denial your request to exercise your rights. Please submit an appeal using the contact information in Section 14 (How to Contact Us).

This section only applies to interactions with individuals who are citizens of, or at the time of data collection reside in the EEA, UK or Switzerland (collectively, the “Designated Countries”).

a. Role. CallSine is a data controller with respect to any personal information collected from the Website and Interactions. Any third parties that handle your personal information in accordance with our instructions are our service providers and are “data processors.” You are a “user.” Users are individuals providing personal information to us via the Websites and Interactions.

b. Marketing. We will only contact individuals located in the Designated Countries by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law, or the individual’s consent. If you do not want us to use your personal information in this way please go to the email settings for your account to opt out, click an unsubscribe link in your emails, or contact us at info@callsine.com. You can object to direct marketing at any time and free of charge.

c. Additional Privacy Rights. We provide you with the rights described below. We may limit these privacy rights requests (i) where denial of access is required or authorized by law, (ii) when granting access would have a negative impact on others’ privacy, (iii) to protect our rights and properties, or (iv) where the request is frivolous or burdensome. If you would like to exercise your rights under applicable law, please contact us at info@callsine.com. We may seek to verify your identity when we receive your privacy rights request to ensure the security of your personal information.

• Right to withdraw consent. For any consent-based processing of your personal information, you have the right to withdraw your consent. A withdrawal of consent will not affect the lawfulness of our processing or the processing of any third parties based on consent before your withdrawal.
• Right of access/right of portability. You may have the right to access the personal information that we hold about you, and in some limited circumstances, have the personal information provided to you so that you can provide that personal information to another controller.
• Right to rectification. You may request to correct any of your personal information in our files.
• Right to erasure. In certain circumstances, you may have a right to the erasure of your personal information that we have on file.
• Right to restriction. You have the right to request that we restrict our processing of your personal information in certain circumstances.
• Right to object to processing. You have the right to object to our processing of your personal information at any time and as permitted by applicable law if we process your personal information on the legal bases of: consent; contract; or legitimate interests. We may continue to process your personal information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.
• Notification to third parties. When we fulfill your individual rights requests for correction, erasure or restriction of processing, we may choose to notify third parties also handling the relevant personal information unless this proves impossible or involves disproportionate effort.
• Right to Lodge Complaint. We commit to resolve complaints about our collection or use of your personal information. EEA, UK, or Swiss individuals with inquiries or complaints regarding this privacy notice should first contact us at info@callsine.com. You also have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work or place of alleged infringement, if you consider that the processing of your personal information infringes applicable law.

d. International Transfers. In allowing you to use Website and Interactions we may need to transfer your personal information outside the Designated Countries including to countries that do not provide the same level of protection for personal information. In such case, we will only transfer personal information to recipients that provide an adequate level of data protection or as permitted by applicable data protection laws by implementing appropriate safeguards, including, but not limited to, relevant data transfer agreements based on the EU Standard Contractual Clauses or UK Standard Contractual Clauses, as applicable (“Clauses”). The Clauses shall apply to any transfers of personal information from the Designated Countries to countries which do not ensure an adequate level of data protection within the meaning of applicable laws of the foregoing territories.

e. Legal Bases for Processing Personal Information. Our legal bases for collecting and using the personal information described above will depend on the type of personal information collected, the specific context in which we collect it and the purposes for which it is used. Whenever we require your consent for the processing of your personal information such processing will be based on Article 6(1) lit. (a) GDPR or the equivalent legal bases in the applicable law. If the processing of your personal information is necessary for the performance of a contract between you and CallSine or for taking any pre-contractual steps upon your request, such processing will be based on Article 6(1) lit. (b) GDPR. If this data is not processed, CallSine will not be able to execute the contract with you. Where the processing is necessary for us to comply with a legal obligation, we will process your information on the basis of Article 6(1) lit. (c) GDPR, for example for complying with obligations under anti-money laundering laws. Where the processing is necessary for the purposes of CallSine’s or another party’s legitimate interests, such processing will be made in accordance with Article 6(1) lit. (f) GDPR.

A more detailed description of the risks you assume is contained within our Terms and Conditions. While CallSine takes all reasonable measures to ensure the privacy of the information you provide, you acknowledge and understand that Artificial Intelligence is an emerging and developing technology and as is the case with all technology of this nature, there does exist a margin of error. The margin of error for artificial intelligence can vary depending on the specific application, dataset and modeling being used. Additionally, the quality and accuracy of the information provided and the model being used can also significantly impact the margin of error. It is important to note that even with a low margin of error, AI systems are not perfect and consequently can and at times make mistakes, including produce unexpected, unintended and/or otherwise erroneous results. Although we take all reasonable steps to minimize inaccurate results, in no event shall we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss, damage, and/or innocent infringement, whatsoever arising from data collection, inaccurate results, loss of data and/or profits arising out of, or in connection with, the use of this website, our platform and/or our technologies. You assume all responsibility and liability for any and all content generated by you, your agents and/or representatives and through your use of CallSine’s website, platform and/or technologies.

CallSine reserves the right to amend and update this Privacy Notice from time to time. If we make material changes to the way we collect, use, share or process the personal information that you provide, we will notify you by posting a notice of the changes in a clear and conspicuous manner on the website, via the most recent email address we have on file for you, or via another communication channel where permitted by law.

If you have any questions about this Notice, the treatment of your personal information, and/or should you have any individual request with regard to exercising any rights with regard to the treatment of your personal information, you may contact our Data Protection Officer at info@callsine.com or via US Mail to CallSine LLC, 44 Lafayette Rd., PO div 263, North Hampton, NH 03862.